Some people only really think things through by talking. Reading doesn’t do it for them. Even if they’re just talking to themselves, they don’t really process the information until it actually comes out of their own mouths.
You need to figure out which people are which type. You seem to be a “this could have been an e-mail” type of person. So am I. But my wife is a talker.
For some of those talkers, they actually need to see your face and not just hear your voice. Otherwise, they feel like they’re not getting any information from you.
And for some of those people, it has to be in-person, a video call won’t do — they can’t see your entire environment around you and all the things you can see which they cannot.
To be fair, over 90% of all human communication is not verbalized — it’s in the expression on their face, the way they look around the room, what they’re looking at while they’re talking to you, your body language, the faces you’re making when they are the one talking, etc….
Of the remainder, over 90% is not the actual text of the words being spoken, it’s in the delivery of the words, your tone of voice, are you speaking quickly or slowly, etc….
So, those of us who are on the “this could have been an e-mail” spectrum, we are depending solely on the text in front of us, which is about 1% of the total information that could have been conveyed through non-textual and non-audio parts of the process.
If you’re okay with that, then that’s great! But that only works with other people who are on that end of the spectrum.
So, to get back to my earlier point — you need to know what type of person you are, and you need to know what type of person the other person/people is/are. And you need to adapt your communication style to suit them. Or, make sure that they understand where your limits are and how far you can adapt, and then it’s up to them to try to adapt the rest of that distance.
My wife and I are about to celebrate our 27th anniversary. We are still very much a “work in process” on this topic. I am no expert, but I do have decades of experience with hard lessons that I’ve learned over the years.